Zindgi Smile Foundation (ZSF) is a non-profit, public welfare organization working to promote education empowerment, digital literacy, women skill development, community upliftment, health awareness, and youth support programs. We respect your privacy and are committed to protecting all personal data shared with us.

This Privacy Policy describes how we collect, use, store, manage, and secure your information when you visit our website https://zindgismile.org (“Site”) or engage with our programs, donation channels, or volunteer activities. By continuing to use our Site, you consent to the practices outlined in this Policy.

Scope of this Policy

• Visitors of our website
• Donors and payment contributors
• Volunteers and community participants
• Beneficiaries who submit information to avail welfare support
• Individuals contacting us through forms, email, or social platforms

Personal Data We Collect

• Identity Data: Name, age, gender (if voluntarily shared), and city/state.
• Contact Data: Email, phone number, address.
• Donation Transaction Data: Amount, mode, transaction reference (we do not store card/UPI/passwords).
• Volunteer / Outreach Data: Areas of interest, event participation, skill details.
• Technical Data: IP address, device type, browser type, visit duration, viewed pages.
• Cookies: Used to remember preferences and improve user experience.

How We Use Your Information

• To process donations and issue acknowledgments or receipts.
• To maintain official accounting, governance, and audit compliance.
• To respond to queries, support requests, or volunteer interest.
• To share program updates only where you have requested or opted in.
• To improve the Site experience and safeguard against fraud or misuse.
• To conduct impact assessments or reporting (without revealing personal identifiers).

Legal Compliance & Governance

As a registered non-profit foundation, ZSF may be required to retain and disclose certain records to maintain statutory, financial, audit, and government compliance obligations. In such cases, disclosures shall be minimal and strictly purpose-bound.

Data Retention

Donation and accounting records are retained for statutory and audit purposes as required under applicable law. Other Personal Data is retained only for as long as necessary to serve its intended purpose and then securely deleted or anonymised.

Data Security

We implement reasonable technical and organizational measures including secure hosting, SSL/TLS encryption, access controls, and data minimization to prevent unauthorized access or misuse. No internet transmission is entirely risk-free.

When We Share Information

• Payment gateways for processing donations
• Auditors and compliance consultants
• Government authorities when legally required

We do not sell, rent, or trade personal data with third parties.

Your Rights

• Request a copy of your stored information
• Request correction of missing or outdated data
• Request deletion where legal retention does not apply
• Withdraw consent from optional communications

Refunds

Refunds are handled exclusively under our Cancellation & Refund Policy.